Outlook Connectivity Problem
While accessing work mails, Microsoft Outlook occasionally throws problems regarding server connection. This can be easily solved with the help of Outlook tech support, but we have compiled this article to help you solve this issue by troubleshooting techniques. Follow this article and see if you can troubleshoot the outlook connectivity problem to the exchange.
Troubleshoot Outlook Connectivity Problem
Check if the outlook is in offline mode and also the version. If Outlook 2007 or an earlier version is used, then just click on File and uncheck the option Work Offline, which might solve the issue.
If Outlook 2010 or a more recent version is used, follow these steps as given by Outlook Tech support team:
- Click on the Send/Receive Tab
- Find the Work Offline button
- Click the Offline
At the bottom of the outlook window, if you see a display window stating “Trying to Connect” check if the connectivity works. If the problem persists, it is better to rebuild the data.
There are two type of data files used by Outlook which are the .pst and .ost.
These files may sometimes be the cause for connectivity issue. Follow these steps to attempt outlook connectivity.
- Close Outlook program and Open Control Panel from the Start Menu
- Find the Mail icon and click the Data Files button from it. Find the file with the same name as your email address
- Now, Click Open File Location…
- If your file is an .ost file, then right click on it to rename the extension to .OLD. If your file is .pst, do not change anything.
- Try reopening Outlook.
This will initiate the data rebuilding process. Once this process is completed, a display message with ‘All folders are up to date’ will appear signifying the end of the process.
- In case you find .pst file, follow these steps for running the Inbox Repair Tool.
- Open C:\Program Files or C:\Program Files (x86) in file explorer and Type scanpst.exe in the search box
On Double click, the application will begin torun.
- Your default .pst or .ost file should already be selected. If not: find your .pst file here.
- Click Start
Repair the Office Install
Repairing the Microsoft Office might also save you from the trouble of facing outlook connectivity issues.
- Open the Control Panel and choose Programs and Features
- Find the Microsoft Office installation and click to select it.
- Choose change option and select Repair.
- Once the repair is done, restart your computer
Check your Exchange Server Connection?
Check the logging feature by turning it on, to help you understand the Exchange Server connection problem.
- In the Tools menu, choose Options
- Click the Other tab then click Advanced Options
- Check the box next to “Enable logging (troubleshooting)”
- Now, restart Outlook
If you are using Outlook 2010 and 2013:
- Open Outlook and click on the File tab
- Click on Options, then select Advanced.
- Check the box next to “Enable troubleshooting logging” (requires restarting Outlook)
- Now restart Outlook
Surely, one of these hints will solve to your connectivity problems in Outlook. In case your connectivity issues don’t get solved by trying these tips, contact the Outlook tech support through 1-855-559-2230 or visit microsoft-help-desk.com for help.